Playdale Playgrounds COVID-19 UpdateTuesday, 24th March 2020 12:18 pm
Coronavirus (Covid-19) Playdale Playgrounds
As our customer, you’re a part of our community—that’s why we wanted to reach out. It goes without saying that our thoughts are with everyone affected by the global outbreak of coronavirus (COVID-19), and would like to ensure you that Playdale is monitoring the situation closely and responding to the rapid changes every day, because the safety and well-being duty of care to our staff, suppliers, subcontractors and customers remains our top priority.
From Tuesday 24th March, our office staff will be home working following all Government guidance.
Our staff are also fully integrated into our online systems and on hand during our normal office from 9:00 -17:00 Monday to Friday.
We’ve taken extra steps to ensure our employees have fully operational workspaces at home with a full computer, phone and video-conferencing capability and can continue to provide a normal as possible service.
External sales team
Our external sales team will remain available for all playground project requirements (following the Government’s social distancing guidelines) but will also be able to communicate via Skype, telephone, and email.
Further to the recent Government announcement, Playdale will be implementing a phased controlled shutdown of all Manufacturing plants to ensure the Health and Safety of our staff.
We have tested our technology and infrastructure (any external access to our information uses an encrypted VPN) and are happy that it allows teams with little or no service degradation or interruption.
Should self-isolation become necessary as a result of a pandemic, the ability of large sections of our business: sales, design to work remotely remains robust.
Inside of our facilities, we are following the best available guidance on Social Distancing and Workplace Hygiene for the skeleton staff remaining.
Our External Operations Manager remains ‘on call’ to respond to any issues or concerns you have. If you need help on any of your playground sites for any reason, don’t hesitate to call our office and we will help you with your enquiry.
We have anticipated disruption of client meetings as a result of the Coronavirus. We can assure you Playdale has the appropriate video conferencing (e.g. Skype) technology and conference telephone systems to minimise the impact of an inability to travel. If we can offer any assistance to you (e.g. setting up video calls for meetings), please just ask and we’d be delighted to help in whatever way we can.
In the meantime, it’s business as usual with some changes where required.
During this period Playdale will be able to offer:
- Remote consultation
- Remote design of projects
- Playdale Catalogue with over 500 exciting products
- Dedicated customer care team available for any enquiries
We have not experienced any material lead time delays in our manufacturing plants and will communicate with our customers any revised lead times.
We have not experienced any material disruptions in our supply chain and we are in frequent contact with our suppliers.
Customers with existing orders
We have a dedicated installation team who will be providing updates on your installation. In the case where we are not able to be on-site as scheduled, we will be in touch to reschedule your installation when normal operations resume.
Our decisions are made in accordance with health organisations and government authorities and are driven by our company values to maintain the safety of our community, as we all look forward to a healthy, confident future together.
We want to emphasise the importance of the global issue, but also offer a sense of unwavering optimism for the future. How we each respond at a time like this is a reflection of who we are and what we stand for.
At Playdale we will continue to put our customers first and offer complete transparency because we’re all in this together.
Wishing you and your family well and if you have any concerns or would like to speak to a member of the team please do not hesitate to contact us at firstname.lastname@example.org