Playground Spares FAQs


What is the lead time for my order?

The lead time for individual items is noted on the item page. Where multiple items are purchased the order will be despatched in one delivery and the lead time for the whole order will be that of the longest item.

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How are delivery costs calculated?

It will be calculated on a weight basis, all items are categorised dependent on weight.

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How will my items be delivered?

We provide a delivery service from Monday to Friday (except Bank Holidays). Please make sure the delivery address provided is attended 09:00-17:00. Dependent upon the size of your order we will deliver by parcel carrier, pallet carrier or our own dedicated vehicle. Due to the size and weight of some of our items we must insist that there is assistance at the delivery point for the driver. Our larger items will be delivered on a pallet where we are able to. All deliveries must be signed for and where possible checked for signs of damage.

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What if I need to contact you about my order?

Should you need to contact us regarding your order, or in the unlikely event there is an issue with the products delivered, then please contact us on 015395 39771 or email: customercare@playdale.co.uk

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What if I can’t identify the product I need?

Please take clear digital photos that show the item in close up and also a long shot of the equipment so we can assist in the identification. Email the photographs to customercare@playdale.co.uk with the title Product Identification Assistance required. Please keep the file size of the photographs as low as possible to allow fast download.

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How long do you keep spare parts for?

No Playdale manufactured product part, regardless of age will be made obsolete. Non-stock items will be made to order and any part can be fitted by one of our Maintenance Engineers or supplied on a delivery only basis.

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Can items be returned?

Please refer to our returns policy.

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