World class customer service


Someone once said, “Customers may forget what you said but they’ll never forget how you made them feel.”

This is the perfect way to describe the effect that Stephanie Hermann, UK Sales Coordinator has on every Playdale customer that she deals with on a daily basis. So much so, that her customer care skills have now been recognised not only by numerous happy customers, but by Playdale’s Managing Director Barry Leahey. He recently presented Stephanie with the prestigious ‘Employee of the Moment’ award for her (in his words) “World Class Customer Service”.

Following numerous emails that Stephanie has received directly, praising her levels of customer service,  Barry himself recently received a call from a client, specifically to tell him how impressed he was with the way Stephanie had dealt with his enquiry, from beginning to end.   This was the feedback that prompted Barry to decide that Stephanie would be a very worthy recipient of the Playdale ‘Employee of the Moment’ award.

We spoke to Stephanie after receiving her award. “Being presented with our Employee of the Moment award was a privilege. When I am interacting with our customers both on the phone or via email, I always aim to communicate in a way that I would hope to be spoken to if I was seeking advice or a service from a company. I think it is imperative to understand the needs of clients and assist them in the best way possible. Whether it be offering expert advice or putting them in contact with the relevant department. I hope every customer that I speak to truly feels like they are ‘King’;  because they are.”

Well done Stephanie, keep up the good work!


Related articles

Elevate Your Swing Experience
Tuesday, 21st May 2024

Experience the thrill of our enhanced Swing range as it expands our options of thrilling new features, including additional bays and an enticing array of options that unlock boundless joy and adventure in Playgrounds Prepare to be captivated by the remarkable additions we have made, as our range now features not only 3-bay options but […]

The Ultimate Guide to Environmental Play
Wednesday, 24th April 2024

Environmental play Through environmental play, children can learn and grow by engaging with the elements of nature, fostering creativity, curiosity, and sensory experiences. This hands-on experience with the world around them stimulates cognitive development, physical activity, emotional well-being, and social skills, providing a holistic approach to childhood development that’s both fun and educational. What is […]

Playdale’s President Recognised for Award
Wednesday, 31st January 2024

Barry Leahey MBE, President of Playdale Playground has been honoured with a prestigious 20-year Long Service Award for his exceptional leadership, resilience, and unwavering dedication to the business. In 2004 Barry joined the Playdale team as Marketing and Sales Director,  leading an unparalleled transformation that catapulted the company from challenges to worldwide prominence. His strategic […]