World class customer service


Someone once said, “Customers may forget what you said but they’ll never forget how you made them feel.”

This is the perfect way to describe the effect that Stephanie Hermann, UK Sales Coordinator has on every Playdale customer that she deals with on a daily basis. So much so, that her customer care skills have now been recognised not only by numerous happy customers, but by Playdale’s Managing Director Barry Leahey. He recently presented Stephanie with the prestigious ‘Employee of the Moment’ award for her (in his words) “World Class Customer Service”.

Following numerous emails that Stephanie has received directly, praising her levels of customer service,  Barry himself recently received a call from a client, specifically to tell him how impressed he was with the way Stephanie had dealt with his enquiry, from beginning to end.   This was the feedback that prompted Barry to decide that Stephanie would be a very worthy recipient of the Playdale ‘Employee of the Moment’ award.

We spoke to Stephanie after receiving her award. “Being presented with our Employee of the Moment award was a privilege. When I am interacting with our customers both on the phone or via email, I always aim to communicate in a way that I would hope to be spoken to if I was seeking advice or a service from a company. I think it is imperative to understand the needs of clients and assist them in the best way possible. Whether it be offering expert advice or putting them in contact with the relevant department. I hope every customer that I speak to truly feels like they are ‘King’;  because they are.”

Well done Stephanie, keep up the good work!


Related articles

4 Creative Playground Games Your Kids Will Love
Monday, 20th November 2023

In a world increasingly dominated by screens and digital devices, the importance of outdoor play for children cannot be overstated. Local parks and playgrounds can serve as a vibrant hub where children can unleash their creativity and energy whilst reaping the numerous benefits of fresh air and outdoor play. In this blog, we’ll explore some […]

Embracing Sustainable Playground Design
Monday, 20th November 2023

Designing sustainable playgrounds extends beyond the creation of enjoyable spaces. By using sustainable materials, energy-efficient designs, and natural elements, we can create playgrounds that promote environmental stewardship and provide valuable learning experiences. The concept of sustainable playground design is a term that is gaining momentum and, in this blog post, we’ll explore the world of […]

Quizzical Triumph: Raising Funds for the NSPCC
Thursday, 19th October 2023

#Team Playdale recently hosted a remarkable charity night to raise awareness and funds for the National Society for the Prevention of Cruelty to Children (NSPCC). The event, held at The Anglers Arms in Haverthwaite on Friday 13th October brought together community members and Playdale employees for a night of quiz, standup bingo and lots of […]